Meeting/Event Information


May 04, 2018
7:30 AM - 2:45 PM
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Reed Smith, LLP
101 Second Street, Suite 1800
San Francisco, CA 94105

The Golden Gate Chapter is offering its members a chance to attend the 2018 ALA Virtual Conference which will be broadcasted live from the ALA Annual Conference & Expo at Gaylord National Resort & Convention Center in National Harbor, Maryland.  You can sign up to attend one or all three sessions:  


CM20 - Buildling Trust and Respect in the Law Firm Through Understanding Behavior Styles - Time: 7:30 - 9:00AM Pacific:  Speaker: Michael Nash

This interactive workshop explores the four spectrums of human behavior and reveals how attorneys, legal management professionals, managers and employees can use the behavior styles theory to increase trust, respect and morale in their law firm. In this session, you'll examine the ways people process information (think to talk versus talk to think), display emotion, make connections, deal with change and handle conflict. You'll also identify your own style combination before learning ways to identify the style of others. This helps us "get" one another (understanding plus empathy), and enables us to see where and how we can make slight adjustments in our own style to better meet the needs of those around us.


  • Discover and gain an appreciation for your own behavior style combination.
  • Develop a better understanding of your general impact on others.
  • See the importance of — and specifically how — to adjust styles slightly to better meet the needs of others. 
  • Identify different behavior styles among employees.
  • Recognize signs of stress and burnout by noticing an individual's behavior style cues.

Other Information:

  • 90 Minutes
  • Audience: Advanced
  • CLM App Management Category: Communication Skills
  • CLM App Management Category -FS:
  • CPE Field of Study: Communications


OM22 - Why Today's Impatient, Impulsive and Intolerant Clients Are Leaving Your Firm - Time: 11:15 a.m. - 12:30 p.m. Pacific:  Speaker: David Avrin

More than ever, today's customers are inundated with good choices. Outdated notions of loyalty and service are ignoring the profound market shift that is driving too many customers to your competitors. So, how do you win their business when patience is short and alternatives are only a short drive or a click away? In this hard-hitting and entertaining presentation, we'll shine a light on this monumental shift in buyer behavior and expectation, while showing your team everyone's role in eliminating barriers, engaging customers, educating prospects and building your brand.


  • Examine all the choices available from the customers' perspective.
  • Discuss how stories of lost opportunities at every level reach the masses and why it matters.
  • Recognize how missed moments and maddening policies are contributing to lost sales and negative reviews.
  • Discover why differentiation trumps competency and connection earns sales.

Other Information:

  • 75 Minutes
  • Audience: Intermediate
  • CLM App Management Category -FS: Operations Management
  • CPE Field of Study: Business Management & Organization


HR 26 - Accommodations and Leaves of Absence: Law Firms Confronting the FMLA and ADA - Time: 1:15 p.m. - 2:45 p.m. Pacific; Speaker: Michael Cohen

When a law firm employee needs time away from work for an illness or injury, or after the birth of a child, the employee is concerned about two things: 1) Will I still have my job? and 2) Will I get paid while I am away? Correctly answering these questions requires a law firm employer to master the interplay of laws governing leaves of absence, including the Family and Medical Leave Act (FMLA); the Americans with Disabilities Act (ADA); and insurance programs, such as short-term disability and workers' compensation benefits.


  • Identify best practices for coordinating these obligations.
  • Discuss one of the most challenging FMLA administration issues —intermittent FMLA absences.
  • Explain how manager frustration with unanticipated absences due to chronic conditions can lead to increased legal risks when managers are unaware of their obligations under the FMLA.
  • Examine how employee abuse of intermittent FMLA leave lowers coworkers' moral and negatively impacts operational efficiencies.

Other Information:

  • 90 Minutes
  • Audience: Intermediate
  • CLM App Management Category -FS: Human Resources Management
  • CPE Field of Study: Personal Development


To view other registrants to this meeting, please click here and select the meeting name from the drop down box.